Dunkin’ Donuts Employee Charged With Manslaughter For Fatally Punching Customer Who Police Said Used A Racial Slur

A Florida Dunkin’ Donuts employee is behind bars for punching a customer, causing the man to…

Angry Customer Opens Fire At Memphis Burger King

0 Photo Courtesy of Memphis Police Department/ Facebook On March 30, a brazen woman climbed through…

Customer profiles in Banking CRM: Why updates matter

Customer data management often turns out to be a low priority for banks when they only…

How banks can increase customer retention with appealing loyalty programs

Recently, CGI conducted a survey on emerging financial consumer trends, where they explored bank customers’ top…

How digital and physical channels impact on customer satisfaction in retail banking

In April, 2017, J.D. Power published a new annual U.S. retail banking satisfaction study. For 12…

Create a Unique Customer Experience with Business Intelligence

To survive in a highly competitive environment, businesses are striving to create a unique customer experience.…

2017 banking app customer satisfaction study: Juggling convenience and security

In June, 2017, J.D. Power published the annual Banking App Satisfaction study that can help U.S.…

Banks need emotion recognition software to increase customer loyalty

As the U.S. retail banking market demonstrates a heating competition for the biggest share of wallet,…

How to create a single view of the customer with banking software

Though the concept of creating a single customer view is not new for the banking industry,…

How to use Magento customer segmentation for smart online store management

A powerful marketing and sales tool, Magento customer segmentation allows a retail company to divide online…